Part-Time Data Entry & Customer Support Specialist for Online Course Business

Hi! I run an online course business teaching people how to start profitable Etsy shops and Amazon KDP businesses (currently 6–8 figure revenue). We have hundreds of students buying courses and joining our community every month.

I need a super organized person to handle data entry (moving student info into spreadsheets, adding them to email lists) and light customer support (answering the same 20–30 questions over and over via email or Facebook group).

This is honestly one of the easiest remote jobs out there — perfect if you’re detail-oriented, patient, and want steady monthly pay with almost zero stress.

Responsibilities

Add new students to Google Sheets master list

Enroll students in Teachable/Kajabi and send welcome emails

Add buyers to ConvertKit lists/tags

Answer 15–30 support emails/FB messages per day (templates provided)

Process simple refunds in Teachable/Stripe

Update course access when people upgrade

Flag any weird issues to me

Light community moderation (approve posts, delete spam)

Track common questions and suggest new FAQ entries

Required Skills

Excellent written English (clear and friendly)

Google Sheets mastery (filters, basic formulas)

Reliable internet and quiet workspace

Attention to detail (names/emails must be 100% correct)

Patient and polite with customers

Nice to Have

Experience with Teachable, Kajabi, or Circle.so

Located in Philippines, Pakistan, India, Nigeria, or LATAM

Previous customer support experience

Familiar with ConvertKit or ActiveCampaign

Knows Etsy/Amazon KDP (big bonus but not required)

Typical Weekly/Monthly Tasks

10–16 hours per week

Data entry: 4–6 hrs

Customer support replies: 6–10 hrs (can be done in 2–3 short blocks per day)

Almost nothing on weekends

What I Provide

All templates and SOPs (copy-paste 90% of replies)

Full access to Teachable, ConvertKit, Gmail, etc.

Video training library

Canned responses for every common question

Daily support volume tracker so you’re never overwhelmed

What I Offer

The most understanding boss you’ll ever have

Paid 1-month trial at full rate

$50–$100 bonuses during big launches

Rate increases every 6 months if you’re reliable

Shoutouts and testimonials for your profile

Working Schedule

Super flexible — just need support replies answered within 24 hours (ideally same day). Best if you can check messages 2–3 times per day.

Payment Structure

Basic Tier – $250/month (10 hrs/week, data entry only)

Standard Tier – $350/month (13 hrs/week, data entry + basic support)

Premium Tier – $450/month (16 hrs/week, full support + refund processing)

Paid on the 1st via Wise, PayPal, or Payoneer.

Tools You’ll Use

Google Workspace, Teachable/Kajabi, ConvertKit, Facebook Group, Stripe dashboard (all simple)

Training Provided

Yes — paid onboarding week, 20+ Loom videos, full template library, and I’ll shadow your first 50 tickets.

Realistic Expectations

This is repetitive work. If you hate answering the same questions, this isn’t for you. But if you want easy, stable income and a boss who treats you like a human, you’ll love it.

Growth Opportunities

My current assistant started at $300 and now earns $1,200/month managing the whole support team + upsell sequences. Tons of room to grow.

Ideal Candidate

Extremely reliable and detail-oriented

Doesn’t mind repetition

Naturally helpful and friendly

Wants the same job for 12+ months

Zero drama

How to Apply

Please reply with:

“Support” in the very first line so I know you read everything

Quick summary of any data entry or support experience (even non-remote is fine)

Your asked monthly rate ($250–$450 range)

Hours per week you can commit

Your time zone and usual available hours

One thing that drives you crazy about bad customer support

Why repetitive tasks don’t scare you